Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, phone number, business details)
• Order data (delivery addresses, order history, payment information)
• Communication data (messages sent through our platform, support inquiries)
• Device and usage data (IP address, browser type, operating system, usage patterns)
• Location data (delivery addresses, courier GPS data during active deliveries)

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing, maintaining, and improving our platform services
• Processing orders and facilitating deliveries
• Communicating with you about your account and orders
• Analyzing usage patterns to improve user experience
• Ensuring platform security and preventing fraud
• Complying with legal obligations

3. Data Sharing

We do not sell your personal data. We may share your information with:

• Payment service providers to facilitate transaction recording
• Telegram for bot-based communication services
• Cloud service providers for hosting and data storage
• Legal authorities when required by law

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting our support team.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for data processing
• Export your data in a portable format

7. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences (such as language and theme), and analyze platform usage. You can control cookie settings through your browser.

8. Children's Privacy

Our platform is not intended for children under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our platform and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: